Frequently Asked Questions
At Cushi Cloud™, we’re dedicated to bringing comfort into your home and making every experience with our products effortless and enjoyable. Below, you’ll find answers to some of the most common questions about our brand and products. If there’s anything else you’d like to know, don’t hesitate to reach out!
What Sizes Does Cushi Cloud™ Come In?
Cushi Cloud™ comes in 4 available sizes. 1m x 1.5m, 1.5 x 2m, 2x 3m, and 2m x
4m.
What Is Cushi Cloud™ Made Out Of?
Cushi Cloud™ is made out of a foam inner and polyester
outer.
How Do I Remove Folds and Creases?
Upon receiving your Cushi Cloud™, you may notice some folds or creases resulting from its packaging. We suggest unpacking it and laying it flat for 2-6 hours.
Afterwards, using an iron or steamer on low heat with maximum steam settings can effectively smooth out any remaining wrinkles.
Is Cushi Cloud™ Safe For Children and Pets?
Absolutely! Cushi Cloud™ is made from non-toxic materials, making it safe for children and pets to play and rest on. Plus, its spill and stain resistance make cleanup a breeze.
How Long Will It Take To Receive My Order?
• Fast Processing: All orders are processed within 24 hours if stock is available.
• Priority Shipping: Upgrade to Priority Shipping to move your order to the top of our processing queue.
• Delivery Times: Delivery times depend on your location but are generally no longer than 10 days.
• Free Express Shipping in Australia: Enjoy free express shipping on all orders within Australia.
What If I'm Not Satisfied With My Purchase?
We stand by our products and want you to be fully satisfied. If you’re not happy with your purchase, we offer a 100-day money-back guarantee.
Return Conditions:
• Unopened & Unused: Item must be unopened, unused, and in original packaging.
• Return Shipping: You are responsible for return shipping costs.